EXCHANGE & REFUND POLICY

We want you to love what you ordered — but if it's not quite right, here's how our return process works:

• You have 14 working days from the delivery date to request a return or exchange.
• Items must be unworn, unused, and sent back in their original packaging.
• We allow one exchange per order.
• Please don't open or inspect the package in front of the delivery person — inspection happens after it reaches us.
• Before shipping anything back, you must first contact us via email (Linblanche3@gmail.com) to start the return/exchange request.
• Shipping costs for returns are covered by the customer, unless the item has a manufacturing defect or arrived incorrect — in that case, it's on us.
• Refunds exclude the original delivery fee, except when the issue is on our end (defective/wrong item).
• Every returned item goes through a quality check before we approve the refund.
• Once approved, refunds are sent via bank transfer, InstaPay, or Vodafone Cash.